FASHION CONCIERGE: Offers 24/7 global fashion assistance from the comfort of your own phone. Once we receive your image our app will start by scanning the internet in the quest to find that coveted product you’re after. Using our incredibly clever artificial intelligence technology we will scour the internet, searching through over 5 million products located across 600 international boutiques. For those really hard to find pieces that are simply not available online we will reach out to our on the ground Personal Shopping network, who will leave no handbag unchecked or shoe box unopened in search of your item.
Sending a request
Sending us your request is quick and easy.
Once registered, simply tap the bell for service!
Start by sending us a snap of the item you’re coveting and as much information you can give us such as size, color and brand. Once submitted you will be matched to one of our fashion advisors who will be with you every step of the way.
As much as we’d prefer a picture, we know that occasionally it’s just not possible. In these instances, we ask that you send a written description of what you’re after. Size, brand and color are all key to the search so be as descriptive as possible.
The more product information you’re able to provide the faster and more in depth we can take the search.
Our Promise
We will do all we can to unite you with the item your after and on the occasions where it’s simply not possible we will provide you with an alternative.
Our fashion concierges will keep you posted every step of the way and if you have any questions just send a message in the chat group.
Want to know more?
Fashion Concierge, takes the stress out of shopping. Just in case you need any more convincing, here’s how Fashion Concierge will change the way you search and shop for fashion…
• Ever spent hours scrolling the web in search of that item you simply can’t live without only to be stressed and disappointed when you can’t find your size or the item seems to be sold out? The reality is that it’s likely that the item is out there somewhere maybe in a store, a warehouse or even on its way back to a department store as a return. Finding items can be like searching for a needle in a haystack. Fear not my fashion loving friends, we’ve made shopping for those coveted fashion items stress free and convenient. By using fashion focused artificial intelligence and a team of personal shoppers our fashion concierges will scour the globe for you.
• Fashion Concierge takes the stress out of your search by taking the tough bit out of your hands and tracking down that perfect item online and in store.
• Our very personal service enables you to chat with your fashion advisor, track orders and ask questions.
• Whether it’s heading to Monaco to source that last pair of Gucci loafers, calling our personal shoppers in Rio De Janeiro to collect that one-off Hermes Kelly bag or heading to Harrods to buy that Prada skirt - we will move mountains to find that fashion item you’re lusting after.
• Fashion Concierge allows you to optimize your time whilst we track down the item you’re after.
• We all know that ‘Sold Out’ is the shortest horror story ever told, but with Fashion Concierge there’s no need for fear. Either upload an image of what you’re looking for or send us a description of what you’re after and we will do the work.
Tips and Tricks
Some tips to get the most out of Fashion Concierge (hey, nobody’s perfect):
• Send us as much information as you can, brand, color, category for example handbag, shoes, jeans, dress and size. If you know the specific product name such as Hermes ‘Birkin’ or ‘Kelly’ bag or the Aquazzura ‘Mira’ sandal then even better!
Having technical issues?
Email the team: [email protected].
We prefer love letters to hate mail, but all feedback is welcome at: [email protected]